What types of products do you offer? Touchstone Storytelling has three customized book offerings:
- A sturdy 16-24 page Board Book for babies- 3 years of age
- A hard-bound Storybook for children ages 4-10
- A complete Adoption Journey Book detailing your child’s adoption placement with their forever family. Ideal to share with older children and family.
I am unsure what to say in my book. Can you help? Yes, upon buying your Board Book or Storybook you will receive a questionnaire. Details provided will be incorporated into your book.
I don’t have many photos to add to my book. What should I do? Please provide photos you wish to include (up to one for every two pages in your Board Book and one per page in a Storybook.) Touchstone Storytelling can provide stock images for the remaining pages.
Can I return or cancel my order? Custom orders cannot be returned or cancelled once the order has been placed.
Are the Board Books safe for my child? Yes! We regularly test our board books for All Ages with the independent and certified testing lab Intertek. Our board books are in compliance with the ASTM and CPSIA safety requirements; 16 CFR 1500.48/1500.49/1501 • 16 CFR 1500.44 • 16 CFR 1303 / CPSIA Title 1, Section 101. (Per Pint Size Productions)
Can I use pictures from a professional photographer? Professional photographs are copyrighted. We would need consent from the photographer to be able to use these in your book. Download this standard release form to share with your photographer for any photos in question. Photo Copyright Release 2018
What is your privacy policy? Touchstone Storytelling respects the privacy of all our customers. Your information is kept confidential. We will never share or sell your information with anyone. All credit card payments are processed through Etsy.com.
Can I use a Foreign Language with my Board Book? Yes.
How can I pay for my order? Payment can be made by check for Storybooks or Adoption Journey Books or via credit card for Board Book orders through the Touchstone Story Etsy website: https://www.etsy.com/shop/TouchstoneStory. Etsy accepts credit cards, PayPal, Apple Pay and Etsy gift cards. Please see payment options below. Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
What about Shipping? The estimated delivery date is based on your purchase date, the recipient’s location, the seller’s processing time and location, and the shipping carrier. Other factors—like placing an order on a weekend or a holiday—may end up pushing the arrival of your item beyond the estimated delivery date. It’s our hope that your item gets where it’s going as soon as possible, but given the factors involved, this is only an estimate.
Where do you ship to? Right now we only produce and ship books in North America.
What is the timeline for orders? Since each project is custom-made, ordering times vary. Once I receive your photos & materials, design time is 1-5 business days. Print time is 7 business days and USPS mail 3-7 days. Please allow plenty of time to produce your custom order. International order times may vary. Contact seller for further information.
How can I reorder a book? Reordering additional copies of your board book is easy. Simply contact me via email: Charlene@TouchstoneStorytelling.com.
Additional questions? Please reach out to me at Charlene@TouchstoneStorytelling.com or 309/706-5828.
